1. Contact Ease
Ease is operated by Merek Barrett in Ontario, Canada. Email support@helloease.app for app, purchase or privacy help. The mailbox is monitored; we do not promise around-the-clock support.
2. What to include
Tell us your app version, iOS version, the action you tried and what happened. A redacted screenshot can help. Do not send passwords, verification codes, payment-card details, private Screen Time tokens, a complete device backup or unnecessary personal history.
3. Home Screen and widgets
Saving a widget inside Ease does not install it on the iPhone Home Screen. Use iOS to add the widget and select its design. Arrange icons, Focus pages, wallpaper and Shortcuts through their relevant iOS controls. Removing a saved design does not remove a Home Screen placement.
4. Screen Time and protection
Protection depends on iOS authorization and your selected rules. Check permissions and the relevant rule or schedule if behavior differs from your expectation. Keep independent access to essential services and do not rely on Ease as an emergency or tamper-proof control.
5. Calendar, weather and social websites
Month view does not need calendar-event access. Upcoming events needs full calendar access. Weather needs an available forecast service and a selected place; location permission is relevant only if you choose that feature. Social filters operate on supported websites inside Ease, and provider changes can affect them.
6. Purchases and restoration
See the Billing guide for Restore Purchases, cancellation and refund information. We will never ask for your Apple Account password. A pending, failed or cancelled transaction does not establish paid access.
7. Privacy and reset
See the Privacy Policy and Privacy Requests guide. A local reset does not cancel an Apple subscription or erase all records held by purchase, support or social providers. Tell us which type of information your request concerns.